Call Centre Manager

Ahmedabad, Gujarat, India Full-time

 

AgroStar is India’s foremost AgTech start-up with a mission of #HelpingFarmersWin through right advisory and solutions, powered by data and technology. It was started with a  vision to solve two of the biggest problems in Indian agriculture - Lack of guidance for healthy and sustainable farming AND limited access to quality farm inputs for consistent and qualitative farming. 

 With technology at its core, we have built an innovative & sustainable ecosystem that includes products such as a customized enterprise sales solutions that maps data of farmers' crop life cycles, India's first online farmer community, online agri-advisory with online shopping for inputs and an incomparable logistics solution for last mile rural connectivity. 

We have procured and partnered with leading national and international brands for major agri-inputs like seeds, crop nutrition, crop protection and farm implements, that are needed for farming and we deliver them at the doorstep of farmers. Thus, our efforts at AgroStar are focused to become the driving force to equip our farmers with the power of knowledge to farm better and smarter, through technology and up to date expert advice.  

The company is funded by prominent VCs like Chiratae Venture Partners, Aavishkaar Ventures, Bertelsmann and Accel Partners. AgroStar also takes pride to have Snapdeal’s Kunal Behl and Rohit Bansal as its early investors and mentors. AgroStar is the winner of Economic Times' Best Startup Award 2016, under the 'Social Enterprise' category. 

In The Media

Fortune | Economic Times | Agribusiness Global | Yourstory | Entreprenuer Tech Crunch

Our Team

We are a team of highly motivated individuals, who are willing to push beyond the ceiling, initiate new ideas and take challenges head on. Apart from coffee, working in an extremely fast-paced, dynamic work culture is what we passionate souls thrive on. We ride against the tide as time is never enough and there’s always more to do.

Our mission of ‘Helping Farmers Win’ is a tall task as we try to bring change and development to the grassroots of India. We need heroes who are dedicated to the mission, live the dream and drive it with passion. If that sounds like you, here’s more about the role:

About the Role

Head Call Center with 10+ years of experience handling an outbound and inbound lead generation process with strong sales & people management skills.

 

  • Responsible for managing multiple Call center operation across geographies.
  • Leading a team of more than 100 call center representatives and quality analyst team.
  • Setting up, streamlining and building robust Call center processes and systems.
  • Develop & define targets and goals to ensure we meet customer and business needs.
  • Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.
  • Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
  • Conduct resource planning, recruit agents, coach and provide timely performance feedback.
  • Participate in business meetings, submit reports/MIS to management and suggest new ideas and strategies.
  • Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team.
  • Identify and drive process improvement efforts and cross-functional projects, collaborating often with the Workforce Management, Training & Quality, and various customer-facing teams.
  • Participate in the hiring and onboarding process.
  • Act as a bridge between business and the technology team, plan and get the required automation done to improve the overall efficiency of Call center.

We are looking for enthusiastic intrapreneurs who want to work at the ‘grass root’ level and want to make a difference to India’s biggest sector. We hope this excites you as much as us and looking forward to the next few conversations.